Navigating Your Care
For Patients and Families
The Treatment Team
In NovaCrest Hospital, our treatment team consists of highly trained professionals in their various fields.
This team comprises of a medical consultant,
Doctors, Nurses, Pychologists and allied trained professionals. In-patients are always monitored by at least one of this professionals and out-patients are checked on
regularly.
Remember, your mental health comes first.
Informed Approval
Your approval is imperative to carry out few treatments and procedures. In a case where you are found incapable of making logical final decisions by yourself due to mental incapacity, approval would be required from your guardian / caregiver who is legally authorised to make decisions on your behalf.
In situations where both options are not available, a Doctor would take the responsibility of administering the best treatment in your interest.
Respect & Prestige
NovaCrest Hospital is a well renowned pschiatric hospital that provides simply the best mental health services and care.
In this facility, you will recieve upmost respect, consideration, suitable and cost-effective health care, regardless of your social status, age, religion, gender, race, nationality, physical or mental condition.
Safety & Privacy
Located in well secured and serene environments, your safety and privacy are considered to be very essential. Appropriate protection has been put in place for persons vulnerable due to age, disability or mental disorders.
Medical Records
Procedures have been put in a place to ensure that your medical records are only accessible to staffs involved in your care, those who are monitoring the quality of your care or involved in medical research and education as authorised by the law or the hospital. You may obtain a copy of your medical records in accordance with the hospital policy.
Religious Counselling
While under our care, you may request for spiritual support and access. We would gladly assist to provide a religious counsellor to visit and/or pray for you while you are in
the hospital. However, do note that permission can be granted only when it does not affect the peace and well-being of others.
We respect your emotional, social, spiritual and cultural needs.
Provision of Information
Please note, complete and accurate information regarding your health status from the period it started or was noticed by a caregiver, past & present health issues, including medications or other related informations must be reported to ensure efficient treatment. This information can be gotten from either you or a family member / caretaker present.
Respect & Regard for Others
You are encouraged to respect the privacy of other patients and abide by all hospitals rules and regulations pertaning to patients & visitors.
